Cancelling OrdersUpdated 4 days ago

CAN I CANCEL MY ORDER?
Our warehouse processes orders quickly to ensure fast dispatch. Whether or not we can cancel your order depends on its status at the time you contact us.

HOW TO REQUEST A CANCELLATION
To request cancellation, get in touch with our team as soon as possible with your order number.

• You don’t need to provide a reason, but if you choose to, we may be able to assist you in placing a new order

• As soon as we receive your request, we’ll acknowledge it and confirm that we’re checking the status with our warehouse

• We’ll follow up via email to confirm if your cancellation can be processed

 Order changes vs. cancellations

• We cannot make changes to the contents of an order once it is placed

• If your order has not yet shipped, we may be able to update your shipping address

• If the order has already been dispatched, neither address changes nor cancellations are possible

ORDER MAY STILL BE PROCESSING

• If the order hasn’t shipped, and we’re able to intercept it, we will cancel it

• You’ll receive a confirmation email and a full refund to your original payment method

 ORDER ALREADY SHIPPED

• If the order has already been dispatched, we’re unable to cancel it

• You’ll receive a shipping confirmation with tracking details

• Once the parcel arrives, contact us again and we’ll help you return the item for a refund

Note: Tracking info may take up to 24 hours to appear after dispatch

ORDER CANCELLED BY HELLY HANSEN
In rare cases, we may cancel your order due to:

• Out-of-stock items

• Payment verification or fraud prevention

• Technical issues

If we cancel your order:

• We’ll notify you immediately

• A full refund will be issued to your original payment method

• If a discount or promo was used, we’ll help you apply it to a future order

NEED HELP?
If you’re unsure whether your order can be cancelled or edited, contact us as soon as possible — we’re here to help.