Helly Hansen AU – Shipping & Delivery. Orders placed before 11:00 AM AEST on weekdays are dispatched the same day via Australia Post. Orders placed after 11:00 AM, on weekends, or on public holidays are shipped. Read more...

DISPATCH TIMING<ul data-start="350" data-end="763"><li data-start="350" data-end="455">Orders placed before 11:00 AM AEST on weekdays are dispatched the same day via Australia Post</li><li data-start="456" data-end="577">Orders placed after 11:00 AM, on weekends, or on public holidays are shipped on the next business day</li><li data-start="578" data-end="763">Important: Dispatches may be delayed if an incorrect or incomplete address was provided at checkout. Please double-check your shipping details before confirming your order</li></ul><hr data-start="765" data-end="768">SHIPPING OPTIONS &amp; COSTS<ul data-start="810" data-end="963"><li data-start="810" data-end="881">Free Standard Shipping is available on orders over $250 AUD</li><li data-start="882" data-end="963">Express Post is available as an upgrade during checkout for faster delivery</li></ul><hr data-start="965" data-end="968">DELIVERY TIMEFRAMES<ul data-start="1005" data-end="1417"><li data-start="1005" data-end="1077">Most orders are shipped from our warehouse in Prestons, NSW 2170</li><li data-start="1078" data-end="1179">Some orders may be fulfilled from Helly Hansen retail stores, depending on stock availability</li><li data-start="1180" data-end="1417">Delivery times vary by destination. To estimate your delivery time, use the <a data-start="1258" data-end="1367" rel="noopener" target="_new">Australia Post Delivery Calculator</a> with Prestons NSW 2170 as the sender location</li></ul><hr data-start="1419" data-end="1422">DELIVERY PROCESS<ul data-start="1456" data-end="1684"><li data-start="1456" data-end="1554">Deliveries are made by Australia Post during standard business hours, Monday to Friday</li><li data-start="1555" data-end="1684">If you&apos;re unavailable to receive your parcel at home, it will be securely held at your nearby post office for convenient pickup</li></ul><hr data-start="1686" data-end="1689">TRACKING &amp; NOTIFICATIONS<ul data-start="1731" data-end="1906"><li data-start="1731" data-end="1816">Once your order is shipped, you&apos;ll receive an email with tracking information</li><li data-start="1817" data-end="1906">You can track the progress of your delivery via the Australia Post tracking service</li></ul><hr data-start="1908" data-end="1911">SUPPORT &amp; DELIVERY INFO For full delivery details or questions, please visit our <a data-start="2009" data-end="2088" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#delivery">Delivery Support Page</a>

Shipping & Delivery

Helly Hansen AU – Order Dispatch, Tracking & Delivery Timing. Once we receive your order, we aim to dispatch it quickly from our warehouse. Read more...

WHEN WILL MY ORDER SHIP? Once we receive your order, we aim to dispatch it quickly from our warehouse:<ul data-start="470" data-end="771"><li data-start="470" data-end="558">Orders placed before 11:00 AM (AEST) Monday&#x2013;Friday are dispatched the same day</li><li data-start="559" data-end="670">Orders placed after 11:00 AM, or on weekends/public holidays, are dispatched the next working day</li><li data-start="671" data-end="771">You&#x2019;ll receive an email confirmation with tracking details as soon as your order is dispatched</li></ul><blockquote data-start="773" data-end="942">Note: Tracking links may take up to 24 hours to become active on the Australia Post website. If your tracking hasn&#x2019;t updated after 24 hours, please contact us.</blockquote><hr data-start="944" data-end="947">HOW LONG DOES DELIVERY TAKE? Helly Hansen uses Australia Post for deliveries. Estimated transit times vary:<ul data-start="1077" data-end="1314"><li data-start="1077" data-end="1144">Interstate delivery: 3&#x2013;6 business days (per Australia Post)</li><li data-start="1145" data-end="1314">Use the <a data-start="1155" data-end="1264" rel="noopener" target="_new">Australia Post Delivery Calculator</a> with Prestons NSW 2170 as the sender location</li></ul><hr data-start="1316" data-end="1319">MY ORDER HAS SHIPPED &#x2013; WHERE&#x2019;S MY TRACKING? You&#x2019;ll receive your tracking number by email once your order has been dispatched. If you haven&#x2019;t received it:<ul data-start="1491" data-end="1755"><li data-start="1491" data-end="1525">Check your spam or junk folder</li><li data-start="1526" data-end="1590">Confirm your email address was entered correctly at checkout</li><li data-start="1591" data-end="1653">Allow up to 24 hours for the tracking link to activate</li><li data-start="1654" data-end="1755">Still can&#x2019;t track it? <a data-start="1678" data-end="1755" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">Get in touch with us</a></li></ul><hr data-start="1757" data-end="1760">MY ORDER IS AT THE POST OFFICE If your tracking shows the parcel has arrived at your local Australia Post office:<ul data-start="1896" data-end="2095"><li data-start="1896" data-end="1968">Delivery was likely attempted but no one was available to receive it</li><li data-start="1969" data-end="2016">Your parcel is being safely held for pickup</li><li data-start="2017" data-end="2095">Check your <a data-start="2030" data-end="2083" rel="noopener" target="_new">tracking link</a> for details</li></ul><hr data-start="2097" data-end="2100">DELAYS DUE TO IT OR PAYMENT ISSUES Occasionally, dispatch may be delayed due to:<ul data-start="2199" data-end="2338"><li data-start="2199" data-end="2238">System or technical (IT) issues</li><li data-start="2239" data-end="2338">Payment verification problems or fraud prevention checks (including flagged transactions)</li></ul>If you&#x2019;ve selected and paid for Express Shipping, but dispatch was delayed due to these issues, your Express shipping fee will be refunded.&#x1F449; We recommend you <a data-start="2509" data-end="2582" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">contact our team</a> to let us know, so we can assist and ensure your shipping charge is reimbursed if eligible.<hr data-start="2676" data-end="2679">COMMON DELAYS &amp; RESOLUTION<ul data-start="2723" data-end="2938"><li data-start="2723" data-end="2784">Tracking inactive for 24+ hrs: Contact us for support</li><li data-start="2785" data-end="2850">Incorrect address entered at checkout: May delay dispatch</li><li data-start="2851" data-end="2938">No parcel after 6 business days? Let us know &#x2014; we&#x2019;ll escalate with Australia Post</li></ul><hr data-start="2940" data-end="2943">

Dispatch, Tracking & Delivery

WHAT TO DO IF YOU RECEIVED THE WRONG ITEM. In some cases, the garment size on the product itself may differ from the size listed on the parcel label. Read more...

&#xA0;WHAT TO DO IF YOU RECEIVED THE WRONG ITEM We&#x2019;re very sorry you received an incorrect item &#x2014; we&#x2019;ll resolve this as quickly and fairly as possible.In some cases, the garment size on the product itself may differ from the size listed on the parcel label due to a manufacturer labelling error. We sincerely apologise for this and appreciate your patience while we investigate.<hr data-start="858" data-end="861">REPORT THE ISSUE Please <a data-start="901" data-end="973" rel="noopener">contact our customer care team</a> with the following:<ul data-start="995" data-end="1244"><li data-start="995" data-end="1020">Your order number</li><li data-start="1021" data-end="1078">A short description of the incorrect item or mismatch</li><li data-start="1079" data-end="1244">Clear photos of:<ul data-start="1104" data-end="1244"><li data-start="1104" data-end="1161">The swing tag or internal size tag on the garment</li><li data-start="1164" data-end="1215">The packaging barcode label (outer satchel)</li><li data-start="1218" data-end="1244">The actual item received</li></ul></li></ul>Photo guidelines:<ul data-start="1271" data-end="1374"><li data-start="1271" data-end="1293">Format: JPG or PNG</li><li data-start="1294" data-end="1323">Max total file size: 10MB</li><li data-start="1324" data-end="1374">If using an iPhone, please disable Live Mode</li></ul><hr data-start="1376" data-end="1379">RETURN THE ITEM (FREE OF CHARGE) Once we confirm the error, we&#x2019;ll email you a prepaid Australia Post return label.You can return the item by either:<ul data-start="1550" data-end="1759"><li data-start="1550" data-end="1666">Printing and attaching the label, then dropping it in any red Australia Post box or at a Post Office, or</li><li data-start="1667" data-end="1759">Showing the PDF label on your phone at the Post Office &#x2014; they&#x2019;ll take care of the rest</li></ul><hr data-start="1761" data-end="1764">REPLACEMENT DISPATCH As soon as your return is underway:<ul data-start="1838" data-end="2250"><li data-start="1838" data-end="1900">We&#x2019;ll dispatch the correct item as quickly as possible</li><li data-start="1901" data-end="2054">For high-value items, the warehouse may wait until the returned parcel completes its first Australia Post scan before releasing the replacement</li><li data-start="2055" data-end="2250">In rare cases, if the correct item was the last one in stock and was accidentally sent to another customer, we may need to coordinate with both parties. We&#x2019;ll keep you fully updated</li></ul>You&#x2019;ll receive a confirmation email with tracking details once your replacement ships<hr data-start="2343" data-end="2346">NEED HELP? We&#x2019;re here to assist! If you have any questions or need support, don&#x2019;t hesitate to&#xA0;<a data-start="2457" data-end="2515" rel="noopener">contact our team</a>. Thanks for helping us resolve this &#x2014; we truly appreciate your understanding.

Received the Wrong Item

CAN I CANCEL MY ORDER? Our warehouse processes orders quickly to ensure fast dispatch. Whether or not we can cancel your order depends on its status at the time you contact us. Read more...

CAN I CANCEL MY ORDER? Our warehouse processes orders quickly to ensure fast dispatch. Whether or not we can cancel your order depends on its status at the time you contact us.<hr data-start="615" data-end="618">HOW TO REQUEST A CANCELLATION To request cancellation, <a data-start="690" data-end="773" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">get in touch with our team</a> as soon as possible with your order number.<ul data-start="823" data-end="1148"><li data-start="823" data-end="940">You don&#x2019;t need to provide a reason, but if you choose to, we may be able to assist you in placing a new order</li><li data-start="941" data-end="1071">As soon as we receive your request, we&#x2019;ll acknowledge it and confirm that we&#x2019;re checking the status with our warehouse</li><li data-start="1072" data-end="1148">We&#x2019;ll follow up via email to confirm if your cancellation can be processed</li></ul><hr data-start="1150" data-end="1153">&#xA0;Order changes vs. cancellations<ul data-start="1204" data-end="1473"><li data-start="1204" data-end="1280">We cannot make changes to the contents of an order once it is placed</li><li data-start="1281" data-end="1374">If your order has not yet shipped, we may be able to update your shipping address</li><li data-start="1375" data-end="1473">If the order has already been dispatched, neither address changes nor cancellations are possible</li></ul><hr data-start="1475" data-end="1478">ORDER MAY STILL BE PROCESSING<ul data-start="1528" data-end="1702"><li data-start="1528" data-end="1610">If the order hasn&#x2019;t shipped, and we&#x2019;re able to intercept it, we will cancel it</li><li data-start="1611" data-end="1702">You&#x2019;ll receive a confirmation email and a full refund to your original payment method</li></ul><hr data-start="1704" data-end="1707">&#xA0;ORDER ALREADY SHIPPED<ul data-start="1749" data-end="2042"><li data-start="1749" data-end="1820">If the order has already been dispatched, we&#x2019;re unable to cancel it</li><li data-start="1821" data-end="1889">You&#x2019;ll receive a shipping confirmation with tracking details</li><li data-start="1890" data-end="2042">Once the parcel arrives, <a data-start="1917" data-end="1990" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">contact us again</a> and we&#x2019;ll help you return the item for a refund</li></ul><blockquote data-start="2044" data-end="2122">Note: Tracking info may take up to 24 hours to appear after dispatch</blockquote><hr data-start="2124" data-end="2127">ORDER CANCELLED BY HELLY HANSEN In rare cases, we may cancel your order due to:<ul data-start="2227" data-end="2313"><li data-start="2227" data-end="2249">Out-of-stock items</li><li data-start="2250" data-end="2294">Payment verification or fraud prevention</li><li data-start="2295" data-end="2313">Technical issues</li></ul>If we cancel your order:<ul data-start="2340" data-end="2518"><li data-start="2340" data-end="2372">We&#x2019;ll notify you immediately</li><li data-start="2373" data-end="2441">A full refund will be issued to your original payment method</li><li data-start="2442" data-end="2518">If a discount or promo was used, we&#x2019;ll help you apply it to a future order</li></ul><hr data-start="2520" data-end="2523">NEED HELP? If you&#x2019;re unsure whether your order can be cancelled or edited, <a data-start="2615" data-end="2682" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">contact us</a> as soon as possible &#x2014; we&#x2019;re here to help.

Cancelling Orders

CAN I CHANGE MY SHIPPING ADDRESS?We understand that address changes sometimes happen! Whether or not we can update your shipping address depends on whether your order has already been dispatched. Read more...

&#xA0;CAN I CHANGE MY SHIPPING ADDRESS? We understand that address changes sometimes happen! Whether or not we can update your shipping address depends on whether your order has already been dispatched.<hr data-start="620" data-end="623">IF YOUR ORDER HAS NOT SHIPPED YET If your order is still processing:<ul data-start="712" data-end="940"><li data-start="712" data-end="836">We may be able to update your shipping address, but it depends on how far along your order is in our dispatch system</li><li data-start="837" data-end="940">Our warehouse operates on an automated, fast-moving process, so updates are not always guaranteed</li></ul>To request an address update:&#x1F449; Please <a data-start="982" data-end="1054" rel="noopener">contact our customer care team</a> as soon as possible with:<ul data-start="1081" data-end="1166"><li data-start="1081" data-end="1104">Your order number</li><li data-start="1105" data-end="1166">The new shipping address (including postcode and state)</li></ul>Alternatively, you can call us during business hours: &#x1F4DE; (02) 8068 8600We&#x2019;ll acknowledge your request and confirm if the address can still be updated.<hr data-start="1328" data-end="1331">IF YOUR ORDER HAS ALREADY SHIPPED Unfortunately, once an order has been dispatched, we are unable to change the delivery address or redirect the parcel.You&#x2019;ll receive a shipping confirmation email with your tracking number once the order leaves our warehouse. You may be able to:<ul data-start="1638" data-end="1790"><li data-start="1638" data-end="1715">Use Australia Post&#x2019;s MyPost tool to request redirection (if eligible)</li><li data-start="1716" data-end="1790">Contact Australia Post directly with your tracking number for assistance</li></ul><hr data-start="1792" data-end="1795">IMPORTANT &#x2013; INCORRECT ADDRESS ISSUES<ul data-start="1849" data-end="2367"><li data-start="1849" data-end="2029">Incorrect or incomplete address entries at checkout may result in:<ul data-start="1924" data-end="2029"><li data-start="1924" data-end="1945">Dispatch delays</li><li data-start="1948" data-end="1970">Delivery failure</li><li data-start="1973" data-end="2029">Parcels being returned to sender (our warehouse)</li></ul></li><li data-start="2030" data-end="2234">Please track your order proactively, as we are often not notified immediately when a parcel is returned to sender &#x2014; in many cases, the warehouse receives the item before our team is made aware</li><li data-start="2235" data-end="2367">If a parcel is returned due to an incorrect address, we&#x2019;ll be in touch with your next steps once we receive and process the return</li></ul><hr data-start="2369" data-end="2372">PREVENTING ADDRESS ISSUES<ul data-start="2415" data-end="2582"><li data-start="2415" data-end="2493">Always double-check your shipping details before confirming your order</li><li data-start="2494" data-end="2582">Consider using MyPost to manage and track your parcel more actively after dispatch</li></ul><hr data-start="2584" data-end="2587">NEED HELP? If you believe your order has not shipped yet and would like to change your address, <a data-start="2700" data-end="2756" rel="noopener">contact us now</a> or call (02) 8068 8600 &#x2014; the sooner, the better.&#xA0;

Shipping & Delivery

Shipping & Delivery

Dispatch, Tracking & Delivery

Received the Wrong Item

Cancelling Orders

Updating Your Shipping Address