Helly Hansen Australia
Helly Hansen Australia
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ExchangesUpdated 2 days ago

EXCHANGES POLICY

Online Orders

You can exchange an item for a different size of the same product through our Returns Portal. Exchanges re subject to stock availability.

Want a different product or colour? Return your item for a refund and place a new order.

How it works

  1. Lodge your exchange in the Returns Portal and send your item back.
  2. We check your return. We inspect every return before sending out a new size.
  3. We create your new order. This happens within 1–2 business days of your return being approved.
  4. We ship your new order. You’ll get an email with tracking once it’s on its way.

We’ll email you when:

  • Your return arrives at our warehouse
  • Your return is checked and approved
  • Your new order is placed
  • Your new order is dispatched

💡 Not seeing our emails? Check your spam or junk folder.

Free returns and exchanges

Returns and exchanges are FREE if you’re subscribed to our emails when you lodge your request. If you’re not subscribed, the cost of your return label will be deducted from your refund.

💡 Make sure you subscribe with the same email address you used to place your order.
👉 Subscribe here before lodging your return.

In-Store Purchases

  • Exchange in-store within 30 days at the Helly Hansen store where you bought the item.
  • Bring the item and your proof of purchase.
  • Exchanges depend on stock availability.


ELIGIBILITY
To return or exchange an item online, it must be:

  • Within 30 days of order delivery
  • Unwashed and unused (trying on is fine)
  • Have its original tags attached
  • Complete (e.g. full pairs, all parts)
  • In its original, undamaged packaging for footwear and baselayers (no tape or labels on shoe boxes, please)
  • Not marked FINAL SALE or OUTLET

⚠️ FINAL SALE & OUTLET ITEMS
Items marked FINAL SALE or OUTLET cannot be returned or exchanged.
These items have limited sizes and colours left in stock, so we can’t guarantee an exchange. Please check your size carefully before buying. This doesn’t affect your rights if an item is faulty.


NEED HELP?
Reply to your order confirmation or any support email, and include the product name and size.
📧 [email protected]
📞 (02) 8068 8600 (Mon–Fri, 9am–5pm AEST)

Full terms are in our Website Terms & Conditions.

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