ExchangesUpdated 8 days ago

Helly Hansen AU – Exchanges

EXCHANGES POLICY

Online Orders

• We do not offer direct exchanges for online purchases at this point in time - even if you have just ordered.

• If your item isn’t quite right, you can return it for free and place a new order in the correct size

• FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return.

  If you are not subscribed, a return shipping fee will be deducted from your refund for change-of-mind returns.
  
  

  💡 Important: To qualify for free returns, the email address used to place your order must be the same email address subscribed to our marketing communications.

  💡 Tip: Not subscribed yet? You can subscribe before requesting your return to take advantage of free return shipping.

  👉 Subscribe to our email marketing communications here

• Lodge your return now via our Returns Portal
  
  

In-Store Purchases

• You may exchange your item in-store within 30 days if it meets the return policy conditions and you have bought from a retail store.

• Bring the item and proof of purchase to the original Helly Hansen retail store

• All exchanges are subject to stock availability
  
  
  

EXCHANGE ELIGIBILITY CRITERIA
Items are eligible for return if:

• Returned within 30 days of purchase

• They are unwashed and unused (trying on is fine)

• Original tags are attached

• Footwear and baselayers are in original, undamaged packaging. (No tape or labels on shoe boxes please)

• Products are complete (e.g., full pairs, all components)

CUSTOMER SUPPORT & FOLLOW-UP
For help with returns, price-matched reorders, or size queries, contact Helly Hansen Customer Service:

• Reply to your original order confirmation or support email

• Include the Product Name and Size when requesting a reorder or price match

Full legal return terms can also be found in our Website Terms & Conditions.