Helly Hansen Australia offers 30-Day Change of Mind Returns for online orders.FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return. Read more..

<h2 id="isPasted">Overview</h2> Helly Hansen Australia offers 30-Day Change of Mind Returns for online orders.FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return.If you are not subscribed, a return shipping fee will be deducted from your refund for change-of-mind returns. &#x1F4A1; Important:&#xA0;To qualify for free returns, the email address used to place your order must be the same email address subscribed to our marketing communications.&#x1F4A1; Tip:&#xA0;Not subscribed yet? You can subscribe before requesting your return to take advantage of free return shipping.&#x1F449; <a href="https://hellyhansen.com.au/pages/join-the-crew-sign-up-to-news">Subscribe to our email marketing communications here</a>&#x1F4A1; Need a different size? You can exchange it for another size of the same product through our Returns Portal.&#xA0;<a href="https://support.hellyhansen.com.au/en-US/exchanges-4075179">See our Exchanges policy</a> RETURN METHODSOnline PurchasesPlease don&#x2019;t post returns to our Brookvale office. Use the prepaid label from our&#xA0;<a href="https://returns.hellyhansen.com.au">Online Returns Portal</a>.You must have your order number and email address used for purchase.A prepaid shipping label will be provided once your return is approved:Free of charge for subscribed customers (matching email required)Return shipping fee deducted from refund for non-subscribed customersSecurely package your item(s) and return via the nominated carrier. In-Store PurchasesItems purchased in-store must be returned to the same Helly Hansen retail location.Proof of purchase is required. RETURN ELIGIBILITY CRITERIAItems are eligible for return if:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Returned within 30 days of delivery</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Unwashed and unused (trying on is fine)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Original tags attached</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Footwear and baselayers are in original, undamaged packaging</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">(No tape or labels on shoe boxes please)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products are complete (e.g., full pairs, all components)</li></ul> &#x26A0;&#xFE0F; FINAL SALE &amp; OUTLET ITEMS Items marked FINAL SALE, including all products in our Outlet collection, cannot be returned or exchanged for change of mind. This doesn&#x2019;t affect your rights under the Australian Consumer Law if an item is faulty. RETURN SHIPPING &amp; FEESSubscribed customers: Free return shipping (email must match order email).Non-subscribed customers:&#xA0;Return shipping fee will be deducted from your refund. REFUND POLICYRefunds are processed once returned items are received and inspected.Refunds can only be Issued to your original payment method.Please allow 3&#x2013;5 business days for funds to appear (depending on your financial institution).If your refund hasn&#x2019;t arrived after 5 business days, please contact Customer Support. LIMITATIONSApplies only to purchases made via hellyhansen.com.auIn-store purchases must be returned to the original store locationPurchases from third-party retailers (e.g., The Iconic, Amazon, Anaconda) must be returned following their own policies CUSTOMER SUPPORT &amp; FOLLOW-UPFor help with returns, reorders, or sizing:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Reply to your original order confirmation or support email</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Include the Product Name and Size when requesting assistance</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you believe your item is faulty and would like assistance with a warranty claim, please refer to our <a href="https://hellyhansen.com.au/pages/support-page?hcUrl=%252Fen-US%252Fflows%252F01K2ECKYFHW5SCKR49WK6DWQBH">Warranty Policy</a> support page</li></ul>

Returns

Exchange your online order for a different size through our Returns Portal. Free when you’re subscribed to our emails. Read more...

<div tabindex="0">EXCHANGES POLICYOnline OrdersYou can exchange an item for a different size of the same product through our <a href="https://returns.hellyhansen.com.au/#/">Returns Portal</a>. Exchanges re subject to stock availability.Want a different product or colour? Return your item for a refund and place a new order.How it works<ol dir="ltr"><li style="font-size: 14px;">Lodge your exchange in the <a href="https://returns.hellyhansen.com.au/#/">Returns Portal</a> and send your item back.</li><li style="font-size: 14px;">We check your return. We inspect every return before sending out a new size.</li><li style="font-size: 14px;">We create your new order. This happens within 1&#x2013;2 business days of your return being approved.</li><li style="font-size: 14px;">We ship your new order. You&#x2019;ll get an email with tracking once it&#x2019;s on its way.</li></ol>We&#x2019;ll email you when:<ul dir="ltr"><li style="font-size: 14px;">Your return arrives at our warehouse</li><li style="font-size: 14px;">Your return is checked and approved</li><li style="font-size: 14px;">Your new order is placed</li><li style="font-size: 14px;">Your new order is dispatched</li></ul>&#x1F4A1; Not seeing our emails? Check your spam or junk folder.Free returns and exchangesReturns and exchanges are FREE if you&#x2019;re subscribed to our emails when you lodge your request. If you&#x2019;re not subscribed, the cost of your return label will be deducted from your refund.&#x1F4A1; Make sure you subscribe with the&#xA0;same email address you used to place your order. &#x1F449; <a href="https://hellyhansen.com.au/pages/join-the-crew-sign-up-to-news">Subscribe here</a> before lodging your return.In-Store Purchases<ul dir="ltr"><li style="font-size: 14px;">Exchange in-store within 30 days at the Helly Hansen store where you bought the item.</li><li style="font-size: 14px;">Bring the item and your proof of purchase.</li><li style="font-size: 14px;">Exchanges depend on stock availability.</li></ul> ELIGIBILITY To return or exchange an item online, it must be:<ul dir="ltr"><li style="font-size: 14px;">Within 30 days of order delivery</li><li style="font-size: 14px;">Unwashed and unused (trying on is fine)</li><li style="font-size: 14px;">Have its original tags attached</li><li style="font-size: 14px;">Complete (e.g. full pairs, all parts)</li><li style="font-size: 14px;">In its original, undamaged packaging for footwear and baselayers (no tape or labels on shoe boxes, please)</li><li style="font-size: 14px;">Not marked FINAL SALE or OUTLET </li></ul>&#x26A0;&#xFE0F; FINAL SALE &amp; OUTLET ITEMS Items marked FINAL SALE or OUTLET cannot be returned or exchanged. These items have limited sizes and colours left in stock, so we can&#x2019;t guarantee an exchange. Please check your size carefully before buying. This doesn&#x2019;t affect your rights if an item is faulty. NEED HELP? Reply to your order confirmation or any support email, and include the product name and size. &#x1F4E7; <a href="mailto:customercare@hellyhansen.com.au">customercare@hellyhansen.com.au</a> &#x1F4DE; (02) 8068 8600 (Mon&#x2013;Fri, 9am&#x2013;5pm AEST)Full terms are in our <a href="https://hellyhansen.com.au/pages/terms-conditions">Website Terms &amp; Conditions</a>.</div>

Returns & Exchanges

Returns

Exchanges