Helly Hansen Australia offers 30-Day FREE Change of Mind Returns for online orders. Items meeting the criteria can be returned within 30 days. Read more...

Helly Hansen AU &#x2013; Return Policy &amp; Procedure<hr data-start="694" data-end="697">RETURN POLICY OVERVIEW Helly Hansen Australia offers 30-Day FREE Change of Mind Returns for online orders. Items can be returned for any reason within 30 days of receiving them, provided they meet the return eligibility conditions outlined below. <hr data-start="1090" data-end="1093">RETURN METHODSOnline Purchases<ul data-start="1147" data-end="1392"><li data-start="1147" data-end="1251">Returns must be initiated through our <a data-start="1187" data-end="1249" rel="noopener" target="_new" href="https://returns.hellyhansen.com.au/#/">Online Returns Portal</a></li><li data-start="1147" data-end="1251">You must have your order number AND the email address you ordered with.</li><li data-start="1252" data-end="1323">A prepaid shipping label is provided once your return is lodged</li><li data-start="1324" data-end="1392">Securely package your item(s) and return via the nominated carrier</li></ul>In-Store Purchases<ul data-start="1419" data-end="1560"><li data-start="1419" data-end="1509">Items purchased in-store must be returned to the same Helly Hansen retail location</li><li data-start="1510" data-end="1560">Proof of purchase is required for processing</li></ul><hr data-start="1562" data-end="1565"> RETURN ELIGIBILITY CRITERIA Items are eligible for return if:<ul data-start="2766" data-end="3033"><li data-start="2766" data-end="2809">Returned within 30 days of delivery</li><li data-start="2810" data-end="2866">They are unwashed and unused (trying on is fine)</li><li data-start="2867" data-end="2901">Original tags are attached</li><li data-start="2902" data-end="2970">Footwear and baselayers are in original, undamaged packaging</li><li data-start="2971" data-end="3033">Products are complete (e.g., full pairs, all components)</li></ul><hr data-start="3035" data-end="3038">RETURN SHIPPING &amp; FEES<ul data-start="3078" data-end="3241"><li data-start="3078" data-end="3134">Returns for online purchases are completely free</li><li data-start="3135" data-end="3241">A prepaid shipping label is provided via the <a data-start="3186" data-end="3241" rel="noopener" target="_new" href="https://returns.hellyhansen.com.au/#/">Returns Portal</a></li></ul><hr data-start="3243" data-end="3246">REFUND POLICY<ul data-start="3277" data-end="3802"><li data-start="3277" data-end="3359">Refunds are processed once the returned items have been received and inspected</li><li data-start="3360" data-end="3488">The refund on your order was successfully processed to your original payment method</li><li data-start="3489" data-end="3639">Please allow 3&#x2013;5 business days for the funds to appear in your account (timeframes vary depending on your nominated financial institution)</li><li data-start="3640" data-end="3739">If you have not received your refund after 5 business days, please contact customer support</li><li data-start="3740" data-end="3802">Refunds are always issued to the original payment method</li></ul><hr data-start="3804" data-end="3807">LIMITATIONS<ul data-start="3836" data-end="4187"><li data-start="3836" data-end="3947">This return policy applies only to purchases made from <a data-start="3895" data-end="3943" rel="noopener" target="_new" href="https://hellyhansen.com.au">hellyhansen.com.au</a></li><li data-start="3948" data-end="4022">In-store purchases must be returned at the original store location</li><li data-start="4023" data-end="4187">Purchases from other online sellers or marketplaces (e.g., The Iconic, Amazon, Anaconda) must be returned directly to those sellers, following their individual policies</li></ul><hr data-start="4189" data-end="4192">CUSTOMER SUPPORT &amp; FOLLOW-UP For help with returns, price-matched reorders, or size queries, contact Helly Hansen Customer Service:<ul data-start="4343" data-end="4486"><li data-start="4343" data-end="4405">Reply to your original order confirmation or support email</li><li data-start="4406" data-end="4486">Include the Product Name and Size when requesting a reorder or price match</li></ul>Full legal return terms can also be found in our <a data-start="4537" data-end="4616" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/terms-conditions">Website Terms &amp; Conditions</a>.

Returns

Helly Hansen Australia does not offer online exchanges. Return eligible items for a full refund and reorder the product you were after. Read more...

Helly Hansen AU &#x2013; Exchanges<hr data-start="1562" data-end="1565">EXCHANGES POLICYOnline Orders<ul data-start="1618" data-end="1968"><li data-start="1618" data-end="1679">We do not offer direct exchanges for online purchases at this point in time - even if you have just ordered.</li><li data-start="1680" data-end="1784">If your item isn&#x2019;t quite right, you can return it for free and place a new order in the correct size</li><li data-start="1785" data-end="1880">We recommend reordering quickly, especially during busy periods, as stock can sell out fast</li><li data-start="1881" data-end="1968">Lodge your return now via our <a data-start="1913" data-end="1968" rel="noopener" target="_new" href="https://returns.hellyhansen.com.au/#/">Returns Portal</a></li></ul>Price Match on Reorders<ul data-start="2000" data-end="2190"><li data-start="2000" data-end="2103">If the price has changed since your original purchase, we&#x2019;re happy to honour the original price&#xA0;</li><li data-start="2104" data-end="2190">Just contact our support team with the&#xA0;Product Name and Size you wish to reorder </li></ul>In-Store Purchases<ul data-start="2217" data-end="2457"><li data-start="2217" data-end="2316">You may exchange your item in-store within 30 days if it meets the return policy conditions</li><li data-start="2317" data-end="2403">Bring the item and proof of purchase to the original Helly Hansen retail store</li><li data-start="2404" data-end="2457">All exchanges are&#xA0;subject to stock availability </li></ul>Exchange Eligibility Conditions<ul data-start="2497" data-end="2680"><li data-start="2497" data-end="2566">Items must be unwashed and unused (trying on for fit is fine)</li><li data-start="2567" data-end="2605">Original tags must be attached</li><li data-start="2606" data-end="2680">Items must be complete (e.g., both shoes in a pair must be returned)</li></ul><hr data-start="2682" data-end="2685"> RETURN ELIGIBILITY CRITERIA Items are eligible for return if:<ul data-start="2766" data-end="3033"><li data-start="2766" data-end="2809">Returned within 30 days of delivery</li><li data-start="2810" data-end="2866">They are unwashed and unused (trying on is fine)</li><li data-start="2867" data-end="2901">Original tags are attached</li><li data-start="2902" data-end="2970">Footwear and baselayers are in original, undamaged packaging</li><li data-start="2971" data-end="3033">Products are complete (e.g., full pairs, all components)</li></ul><hr data-start="3035" data-end="3038">RETURN SHIPPING &amp; FEES<ul data-start="3078" data-end="3241"><li data-start="3078" data-end="3134">Returns for online purchases are completely free</li><li data-start="3135" data-end="3241">A prepaid shipping label is provided via the <a data-start="3186" data-end="3241" rel="noopener" target="_new" href="https://returns.hellyhansen.com.au/#/">Returns Portal</a></li></ul><hr data-start="3243" data-end="3246">REFUND POLICY<ul data-start="3277" data-end="3802"><li data-start="3277" data-end="3359">Refunds are processed once the returned items have been received and inspected</li><li data-start="3360" data-end="3488">The refund on your order integration iconNumber of last order was successfully processed to your original payment method</li><li data-start="3489" data-end="3639">Please allow 3&#x2013;5 business days for the funds to appear in your account (timeframes vary depending on your nominated financial institution)</li><li data-start="3640" data-end="3739">If you have not received your refund after 5 business days, please contact customer support</li><li data-start="3740" data-end="3802">Refunds are always issued to the original payment method</li></ul><hr data-start="3804" data-end="3807">LIMITATIONS<ul data-start="3836" data-end="4187"><li data-start="3836" data-end="3947">This return policy applies only to purchases made from <a data-start="3895" data-end="3943" rel="noopener" target="_new" href="https://hellyhansen.com.au">hellyhansen.com.au</a></li><li data-start="3948" data-end="4022">In-store purchases must be returned at the original store location</li><li data-start="4023" data-end="4187">Purchases from other online sellers or marketplaces (e.g., The Iconic, Amazon, Anaconda) must be returned directly to those sellers, following their individual policies</li></ul><hr data-start="4189" data-end="4192">CUSTOMER SUPPORT &amp; FOLLOW-UP For help with returns, price-matched reorders, or size queries, contact Helly Hansen Customer Service:<ul data-start="4343" data-end="4486"><li data-start="4343" data-end="4405">Reply to your original order confirmation or support email</li><li data-start="4406" data-end="4486">Include the Product Name and Size when requesting a reorder or price match</li></ul>Full legal return terms can also be found in our <a data-start="4537" data-end="4616" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/terms-conditions">Website Terms &amp; Conditions</a>.

Returns & Exchanges

Returns

Exchanges