Helly Hansen Australia offers 30-Day Change of Mind Returns for online orders.FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return. Read more..

<h2 id="isPasted">Overview</h2> Helly Hansen Australia offers 30-Day Change of Mind Returns for online orders.FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return.If you are not subscribed, a return shipping fee will be deducted from your refund for change-of-mind returns. &#x1F4A1; Important:&#xA0;To qualify for free returns, the email address used to place your order must be the same email address subscribed to our marketing communications.&#x1F4A1; Tip:&#xA0;Not subscribed yet? You can subscribe before requesting your return to take advantage of free return shipping.&#x1F449; <a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=UHCrC5&amp;g=XX2w4a">Subscribe to our email marketing communications here</a> RETURN METHODSOnline PurchasesReturns must be initiated through our <a href="https://returns.hellyhansen.com.au">Online Returns Portal</a>You must have your order number and email address used for purchase.A prepaid shipping label will be provided once your return is approved:Free of charge for subscribed customers (matching email required)Return shipping fee deducted from refund for non-subscribed customersSecurely package your item(s) and return via the nominated carrier. In-Store PurchasesItems purchased in-store must be returned to the same Helly Hansen retail location.Proof of purchase is required. RETURN ELIGIBILITY CRITERIAItems are eligible for return if:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Returned within 30 days of delivery</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Unwashed and unused (trying on is fine)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Original tags attached</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Footwear and baselayers are in original, undamaged packaging</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">(No tape or labels on shoe boxes please)</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Products are complete (e.g., full pairs, all components)</li></ul> RETURN SHIPPING &amp; FEESSubscribed customers: Free return shipping (email must match order email).Non-subscribed customers:&#xA0;Return shipping fee will be deducted from your refund. REFUND POLICYRefunds are processed once returned items are received and inspected.Refunds can only be Issued to your original payment method.Please allow 3&#x2013;5 business days for funds to appear (depending on your financial institution).If your refund hasn&#x2019;t arrived after 5 business days, please contact Customer Support. LIMITATIONSApplies only to purchases made via hellyhansen.com.auIn-store purchases must be returned to the original store locationPurchases from third-party retailers (e.g., The Iconic, Amazon, Anaconda) must be returned following their own policies CUSTOMER SUPPORT &amp; FOLLOW-UPFor help with returns, reorders, or sizing:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Reply to your original order confirmation or support email</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Include the Product Name and Size when requesting assistance</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">If you believe your item is faulty and would like assistance with a warranty claim, please refer to our <a href="https://hellyhansen.com.au/pages/support-page?hcUrl=%252Fen-US%252Fflows%252F01K2ECKYFHW5SCKR49WK6DWQBH">Warranty Policy</a> support page</li></ul>

Returns

Helly Hansen Australia does not offer online exchanges. Return eligible items for a full refund and reorder the product you were after. Read more...

Helly Hansen AU &#x2013; Exchanges<hr data-start="1562" data-end="1565">EXCHANGES POLICYOnline Orders<ul data-start="1618" data-end="1968"><li data-start="1618" data-end="1679">We do not offer direct exchanges for online purchases at this point in time - even if you have just ordered.</li><li data-start="1680" data-end="1784">If your item isn&#x2019;t quite right, you can return it for free and place a new order in the correct size</li><li>FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return.If you are not subscribed, a return shipping fee will be deducted from your refund for change-of-mind returns. &#x1F4A1; Important:&#xA0;To qualify for free returns, the email address used to place your order must be the same email address subscribed to our marketing communications.&#x1F4A1; Tip:&#xA0;Not subscribed yet? You can subscribe before requesting your return to take advantage of free return shipping.&#x1F449; <a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=UHCrC5&amp;g=XX2w4a" target="_parent" style=" text-decoration: none;">Subscribe to our email marketing communications here</a></li><li data-start="1881" data-end="1968">Lodge your return now via our&#xA0;<a data-start="1913" data-end="1968" rel="noopener" target="_new" href="https://returns.hellyhansen.com.au/#/">Returns Portal</a> </li></ul>In-Store Purchases<ul data-start="2217" data-end="2457"><li data-start="2217" data-end="2316">You may exchange your item in-store within 30 days if it meets the return policy conditions and you have bought from a retail store.</li><li data-start="2317" data-end="2403">Bring the item and proof of purchase to the original Helly Hansen retail store</li><li data-start="2404" data-end="2457">All exchanges are&#xA0;subject to stock availability </li></ul><hr data-start="2682" data-end="2685"> EXCHANGE ELIGIBILITY CRITERIA Items are eligible for return if:<ul data-start="2766" data-end="3033"><li data-start="2766" data-end="2809">Returned within 30 days of purchase</li><li data-start="2810" data-end="2866">They are unwashed and unused (trying on is fine)</li><li data-start="2867" data-end="2901">Original tags are attached</li><li data-start="2902" data-end="2970">Footwear and baselayers are in original, undamaged packaging. (No tape or labels on shoe boxes please)</li><li data-start="2971" data-end="3033">Products are complete (e.g., full pairs, all components)</li></ul> <hr data-start="4189" data-end="4192">CUSTOMER SUPPORT &amp; FOLLOW-UP For help with returns, price-matched reorders, or size queries, contact Helly Hansen Customer Service:<ul data-start="4343" data-end="4486"><li data-start="4343" data-end="4405">Reply to your original order confirmation or support email</li><li data-start="4406" data-end="4486">Include the Product Name and Size when requesting a reorder or price match</li></ul>Full legal return terms can also be found in our <a data-start="4537" data-end="4616" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/terms-conditions">Website Terms &amp; Conditions</a>.

Returns & Exchanges

Returns

Exchanges