Helly Hansen Australia
Helly Hansen Australia
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International Warranty Support - Overseas PurchaseUpdated 4 days ago

Helly Hansen Australia and New Zealand - International Warranty Support 

(For Helly Hansen products purchased overseas, customer now residing in Australia or New Zealand)

WHO THIS APPLIES TO

This warranty support process is for customers who:

  • Purchased their Helly Hansen product outside of Australia or New Zealand

  • Are now located in Australia or New Zealand, and

  • Require warranty assistance for a manufacturing defect

Helly Hansen Australia is pleased to assist eligible global customers under our international warranty support process. All repairs or replacements will be handled from within the region.

Approved replacement items will only be shipped to a residential or business address in Australia or New Zealand, based on where you now reside.

WARRANTY COVERAGE

All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship:

  • Apparel Warranty: 2 years from the purchase date

  • Footwear Warranty: 1 year from the purchase date

If your claim is accepted under warranty, we will, at our discretion:

  • Repair the item in Australia or New Zealand, depending on your current location

  • Replace the item with a like-for-like product, shipped locally to you

Important: We are unable to offer refunds for internationally purchased items. Refund requests must be made through the original place of purchase.

This warranty does not cover:

  • Accidental damage or neglect

  • Improper washing, drying, or storage

  • Normal wear and tear

WHAT YOU NEED TO PROVIDE

Please email our Customer Care team at [email protected] and include the following:

1. Proof of Purchase (Required)

  • A receipt or invoice from hellyhansen.com or a Helly Hansen retail store overseas

  • Receipt must show: purchase date, product name, and store of purchase

2. Photos of the Issue (Required)

  • Clear image of the defect or issue

  • Photo of the swing tag or internal size label

  • Photo of the parcel barcode (if available)

Image requirements:

  • JPG or PNG format

  • Under 10MB

  • Disable Live Mode if using an iPhone

WHAT HAPPENS NEXT

Once we receive your claim:

  • We’ll review and assess warranty eligibility

  • If accepted, we will either:

    • Repair the item in Australia or New Zealand, OR

    • Replace the item, shipped to your current address in AU or NZ

If your item needs to be sent in for assessment, we’ll provide a local return address and instructions.

Customers are responsible for shipping the item to our service team unless otherwise arranged.

IMPORTANT EXCLUSIONS

We cannot assist with warranty claims for items purchased from:

  • Amazon or international marketplaces

  • Department stores

  • Unauthorised or third-party resellers

Please contact the original seller directly if your product was purchased through one of these channels.

SUPPORT CONTACT

For further assistance:

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