Helly Hansen Australia – Warranty Claims & Product Guarantee. OUR WARRANTY POLICYFor over 140 years, athletes and explorers have trusted Helly Hansen gear for performance and durability. All Helly Hansen garments and footwear are warranted to the ori

Helly Hansen Australia &#x2013; Warranty Claims &amp; Product Guarantee<hr data-start="374" data-end="377">OUR WARRANTY POLICY For over 140 years, athletes and explorers have trusted Helly Hansen gear for performance and durability. All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship.&#x2714;&#xA0;Apparel Warranty: 2 years from purchase date &#x2714; Footwear Warranty: 1 year from purchase dateIf a product fails due to a manufacturing defect, we will, at our discretion:<ul data-start="841" data-end="913"><li data-start="841" data-end="864">Repair the item</li><li data-start="865" data-end="889">Replace the item</li><li data-start="890" data-end="913">Or issue a refund</li></ul><blockquote data-start="915" data-end="1041">This warranty does not cover damage caused by accidents, negligence, improper care, or normal wear and tear.</blockquote>For best results, always follow the care instructions inside the product. For more tips, visit the Washing section on our <a data-start="1173" data-end="1222" rel="noopener" target="_new">FAQs page:</a> <a href="https://hellyhansen.com.au/pages/support-page#washing-care" target="_blank" rel="noopener noreferrer">here.</a><hr data-start="1225" data-end="1228">HOW TO START A WARRANTY CLAIM Warranty claims must be directed to the original place of purchase. Here&#x2019;s what to do based on where you bought your item:<hr data-start="1403" data-end="1406">1. If you purchased from hellyhansen.com.au: Contact our Customer Care team: <a data-start="1494" data-end="1567" rel="noopener">customercare@hellyhansen.com.au</a>Please include:Proof of Purchase (Required)<ul data-start="1619" data-end="1790"><li>Your online order number, OR</li><li>A photo of your receipt</li><li>If not available, a bank statement screenshot showing date, amount, and merchant may be accepted</li></ul>Photos of the Issue (Required)<ul data-start="1827" data-end="2061"><li>Clearly show the area of concern</li><li>Include a photo of the parcel barcode label</li><li>Include the garment swing tag or internal size tag</li><li>Format: JPG or PNG</li><li>Size: under 10MB</li><li>Disable Live Mode if using an iPhone</li></ul>Product Details (Optional, but helps us respond faster)<ul data-start="2123" data-end="2298"><li>Product SKU (found behind the care label)</li><li>A photo of the tag is fine</li><li>Type of detergent used</li><li>Any DWR treatment applied</li><li>How the item was stored</li></ul>2. If you purchased from a Helly Hansen retail store: Please return the item to the&#xA0;same store where it was purchased. The retail team will assist with the warranty process.3. If you purchased from another retailer (e.g. The Iconic, David Jones, Anaconda): Warranty claims for items purchased through wholesale or third-party retailers must be submitted&#xA0;directly through that seller. We are unable to process warranty claims for products bought outside of hellyhansen.com.au or our own stores.<hr data-start="2925" data-end="2928">NEED HELP? If you&#x2019;re unsure about your next steps or need help preparing your claim:&#x1F4E7; Email: <a data-start="3041" data-end="3114" rel="noopener">customercare@hellyhansen.com.au</a> &#x1F4DE; Call: (02) 8068 8600 (Mon&#x2013;Fri, business hours)

Warranty Claims & Product Guarantee

Helly Hansen Australia and New Zealand - International Warranty Support. (For Helly Hansen products purchased overseas, customer now residing in Australia or New Zealand). This warranty support process is for customers who:. Purchased their Helly Han

Helly Hansen Australia and New Zealand - International Warranty Support&#xA0;<hr data-start="374" data-end="377">(For Helly Hansen products purchased overseas, customer now residing in Australia or New Zealand)<hr data-start="361" data-end="364"><h3 data-start="366" data-end="400" id="who-this-applies-to">WHO THIS APPLIES TO</h3>This warranty support process is for customers who:<ul data-start="454" data-end="652"><li data-start="454" data-end="534">Purchased their Helly Hansen product outside of Australia or New Zealand</li><li data-start="535" data-end="591">Are now located in Australia or New Zealand, and</li><li data-start="592" data-end="652">Require warranty assistance for a manufacturing defect</li></ul>Helly Hansen Australia is pleased to assist eligible global customers under our international warranty support process. All repairs or replacements will be handled from within the region.Approved replacement items will only be shipped to a residential or business address in Australia or New Zealand, based on where you now reside.<hr data-start="997" data-end="1000"><h3 data-start="1002" data-end="1034" id="warranty-coverage">WARRANTY COVERAGE</h3>All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship:<ul data-start="1157" data-end="1268"><li data-start="1157" data-end="1213">Apparel Warranty: 2 years from the purchase date</li><li data-start="1214" data-end="1268">Footwear Warranty: 1 year from the purchase date</li></ul>If your claim is accepted under warranty, we will, at our discretion:<ul data-start="1341" data-end="1504"><li data-start="1341" data-end="1428">Repair the item in Australia or New Zealand, depending on your current location</li><li data-start="1429" data-end="1504">Replace the item with a like-for-like product, shipped locally to you</li></ul>Important: We are unable to offer refunds for internationally purchased items. Refund requests must be made through the original place of purchase.This warranty does not cover:<ul data-start="1686" data-end="1782"><li data-start="1686" data-end="1718">Accidental damage or neglect</li><li data-start="1719" data-end="1759">Improper washing, drying, or storage</li><li data-start="1760" data-end="1782">Normal wear and tear</li></ul><hr data-start="1784" data-end="1787"><h3 data-start="1789" data-end="1828" id="what-you-need-to-provide">WHAT YOU NEED TO PROVIDE</h3>Please email our Customer Care team at <a data-start="1868" data-end="1941" rel="noopener">customercare@hellyhansen.com.au</a> and include the following:1. Proof of Purchase (Required)<ul data-start="2008" data-end="2173"><li data-start="2008" data-end="2101">A receipt or invoice from hellyhansen.com or a Helly Hansen retail store overseas</li><li data-start="2102" data-end="2173">Receipt must show: purchase date, product name, and store of purchase</li></ul>2. Photos of the Issue (Required)<ul data-start="2215" data-end="2348"><li data-start="2215" data-end="2253">Clear image of the defect or issue</li><li data-start="2254" data-end="2303">Photo of the swing tag or internal size label</li><li data-start="2304" data-end="2348">Photo of the parcel barcode (if available)</li></ul>Image requirements:<ul data-start="2372" data-end="2447"><li data-start="2372" data-end="2393">JPG or PNG format</li><li data-start="2394" data-end="2408">Under 10MB</li><li data-start="2409" data-end="2447">Disable Live Mode if using an iPhone</li></ul><hr data-start="2449" data-end="2452"><h3 data-start="2454" data-end="2486" id="what-happens-next">WHAT HAPPENS NEXT</h3>Once we receive your claim:<ul data-start="2516" data-end="2725"><li data-start="2516" data-end="2564">We&#x2019;ll review and assess warranty eligibility</li><li data-start="2565" data-end="2725">If accepted, we will either:<ul data-start="2600" data-end="2725"><li data-start="2600" data-end="2655">Repair the item in Australia or New Zealand, OR</li><li data-start="2658" data-end="2725">Replace the item, shipped to your current address in AU or NZ</li></ul></li></ul>If your item needs to be sent in for assessment, we&#x2019;ll provide a local return address and instructions.Customers are responsible for shipping the item to our service team unless otherwise arranged.<hr data-start="2928" data-end="2931"><h3 data-start="2933" data-end="2968" id="important-exclusions">IMPORTANT EXCLUSIONS</h3>We cannot assist with warranty claims for items purchased from:<ul data-start="3034" data-end="3136"><li data-start="3034" data-end="3074">Amazon or international marketplaces</li><li data-start="3075" data-end="3096">Department stores</li><li data-start="3097" data-end="3136">Unauthorised or third-party resellers</li></ul>Please contact the original seller directly if your product was purchased through one of these channels.<hr data-start="3244" data-end="3247"><h3 data-start="3249" data-end="3279" id="support-contact">SUPPORT CONTACT</h3>For further assistance:<ul data-start="3305" data-end="3650"><li data-start="3305" data-end="3389">Email: <a data-start="3314" data-end="3387" rel="noopener">customercare@hellyhansen.com.au</a></li><li data-start="3390" data-end="3458">Phone: (02) 8068 8600 (AU), or 00 61 2 8068 8600 from NZ</li><li data-start="3459" data-end="3497">Hours: Monday&#x2013;Friday, 9am&#x2013;5pm AEST</li><li data-start="3498" data-end="3650">Contact online: <a data-start="3516" data-end="3582" rel="noopener" target="_new">AU Contact Page</a> | <a data-start="3585" data-end="3650" rel="noopener" target="_new" href="https://www.hellyhansen.co.nz/pages/contact-us">NZ Contact Page</a></li></ul>

International Warranty Support - Overseas Purchase

Helly Hansen Australia and New Zealand - Warranty Support for Customers Now Overseas. For customers who purchased from hellyhansen.com.au, hellyhansen.co.nz, or an official Helly Hansen retail location in Australia or New Zealand, and now reside outs

Helly Hansen Australia and New Zealand - Warranty Support for Customers Now Overseas<hr data-start="374" data-end="377">For customers who purchased from hellyhansen.com.au, hellyhansen.co.nz, or an official Helly Hansen retail location in Australia or New Zealand, and now reside outside the region.<hr data-start="369" data-end="372"><h3 data-start="374" data-end="434" id="section-warranty-limitations-if-youre-now-overseas">SECTION: WARRANTY LIMITATIONS IF YOU&#x2019;RE NOW OVERSEAS</h3>If you originally purchased your item from hellyhansen.com.au, hellyhansen.co.nz, or from an official Helly Hansen retail location in Australia or New Zealand, and you are now living overseas, Helly Hansen Australia and New Zealand are not able to directly process warranty replacements or repairs across borders.This means we generally cannot:<ul data-start="800" data-end="979"><li data-start="800" data-end="859">Ship replacement items outside Australia or New Zealand</li><li data-start="860" data-end="925">Accept returns for repair from overseas (unless pre-approved)</li><li data-start="926" data-end="979">Process repairs from locations outside our region</li></ul><hr data-start="981" data-end="984"><h3 data-start="986" data-end="1029" id="our-global-support-network">OUR GLOBAL SUPPORT NETWORK</h3>Helly Hansen has a global customer care network. If your item was purchased from:<ul data-start="1114" data-end="1247"><li data-start="1114" data-end="1165">hellyhansen.com.au or hellyhansen.co.nz</li><li data-start="1166" data-end="1189">hellyhansen.com</li><li data-start="1190" data-end="1247">An official Helly Hansen retail store in AU or NZ</li></ul>...and you now live in another country, we recommend you contact Helly Hansen Global or the local Helly Hansen Customer Care team in your country of residence. They will be best placed to assist you with your warranty claim, and they will work to validate your original purchase and provide local service where available.<hr data-start="1576" data-end="1579"><h3 data-start="1581" data-end="1626" id="what-is-our-warranty-policy">WHAT IS OUR WARRANTY POLICY?</h3>Helly Hansen stands behind the quality of every product. Our global warranty policy states:<blockquote data-start="1721" data-end="2164">&#x201C;All Helly Hansen garments and footwear are warranted to the original owner against manufacturing defects in materials and workmanship. Should any product fail due to a manufacturing defect within two years for apparel (one year for footwear) from the purchase date, we will repair it without charge or replace it at our discretion. This warranty does not cover damage caused by accident, negligence, improper care, or normal wear and tear.&#x201D;</blockquote>For general product care guidance, always refer to the label sewn into the product or visit the <a data-start="2262" data-end="2341" rel="noopener" target="_new" href="https://www.hellyhansen.co.nz/pages/washing-instructions">Washing &amp; Care page</a>.<hr data-start="2344" data-end="2347"><h3 data-start="2349" data-end="2406" id="next-steps--contact-helly-hansen-global">NEXT STEPS &#x2013; CONTACT HELLY HANSEN GLOBAL</h3>If you are currently outside Australia or New Zealand:<ul data-start="2464" data-end="2663"><li data-start="2464" data-end="2510">Email: <a data-start="2475" data-end="2506" rel="noopener">customerservice@hellyhansen.com</a></li><li data-start="2511" data-end="2615">Website: <a data-start="2522" data-end="2613" rel="noopener" target="_new">Helly Hansen Global Contact Page</a></li><li data-start="2616" data-end="2663">Phone (US-based support): +1 866-435-5902</li></ul>When contacting the global support team, include:<ul data-start="2716" data-end="2881"><li data-start="2716" data-end="2754">The country you&apos;re now residing in</li><li data-start="2755" data-end="2847">Proof of purchase from hellyhansen.com.au, hellyhansen.co.nz, or a retail store in AU/NZ</li><li data-start="2848" data-end="2881">Details of the warranty concern</li></ul><hr data-start="2883" data-end="2886"><h3 data-start="2888" data-end="2977" id="alternative--returning-the-item-to-australianew-zealand-at-your-cost">ALTERNATIVE &#x2013; RETURNING THE ITEM TO AUSTRALIA/NEW ZEALAND (AT YOUR COST)</h3>If you&apos;re willing to return the product to Helly Hansen Australia or New Zealand, we may be able to pre-approve a refund under the warranty policy.To begin this process:<ol data-start="3156" data-end="3657"><li data-start="3156" data-end="3410">Email <a data-start="3167" data-end="3198" rel="noopener">customercare@hellyhansen.com.au</a> with:<ul data-start="3212" data-end="3410"><li data-start="3212" data-end="3233">Proof of purchase</li><li data-start="3237" data-end="3261">Photos of the defect</li><li data-start="3265" data-end="3314">Photo of the swing tag or internal size label</li><li data-start="3318" data-end="3351">Parcel barcode (if available)</li><li data-start="3355" data-end="3410">Any relevant care or product usage details (optional)</li></ul></li><li data-start="3412" data-end="3657">Our warranty team will review your claim. If approved, we will:<ul data-start="3484" data-end="3657"><li data-start="3484" data-end="3551">Provide you with return instructions and a local return address</li><li data-start="3555" data-end="3657">Process your refund to the original payment method once the item has been received and inspected</li></ul></li></ol>Important: Refunds cannot be issued until the product has arrived and been assessed at our facility in Australia or New Zealand.<hr data-start="3793" data-end="3796"><h3 data-start="3798" data-end="3825" id="need-help">NEED HELP?</h3>Not sure which team to contact or where your item was originally purchased? We&#x2019;re happy to help confirm those details before you proceed.<ul data-start="3966" data-end="4265"><li data-start="3966" data-end="4012">Email: <a data-start="3977" data-end="4008" rel="noopener">customercare@hellyhansen.com.au</a></li><li data-start="4013" data-end="4081">Phone: (02) 8068 8600 (AU), or 00 61 2 8068 8600 from NZ</li><li data-start="4082" data-end="4120">Hours: Monday&#x2013;Friday, 9am&#x2013;5pm AEST</li><li data-start="4121" data-end="4265">Online: <a data-start="4131" data-end="4197" rel="noopener" target="_new">AU Contact Page</a> | <a data-start="4200" data-end="4265" rel="noopener" target="_new" href="https://www.hellyhansen.co.nz/pages/contact-us">NZ Contact Page</a></li></ul>

Warranty Policy

Warranty Claims & Product Guarantee

International Warranty Support - Overseas Purchase

International Warranty Support - AU/NZ Purchase