Helly Hansen Australia
Helly Hansen Australia
All articles

Orders & PaymentsUpdated 4 days ago

PAYMENT OPTIONS

We accept a range of secure payment methods at checkout:

  • MasterCard
  • VISA
  • AMEX
  • PayPal
  • Afterpay
  • ZipPay


ORDER CONFIRMATION
Once your order is placed, you’ll receive a confirmation email with your order number. If you haven’t received it, check your spam or junk folders.

Still unsure whether your order went through? Contact our team and we’ll help confirm it.

Email: [email protected]
Phone: (02) 8068 8600 (Mon–Fri, AEST)



CANCELLING OR CHANGING AN ORDER
Our system is designed to process orders quickly, so:

  • Orders cannot be edited after confirmation (this includes item, size, or address changes).
  • We may be able to cancel your order if it hasn’t yet been shipped.

To request a cancellation, please call or email us as soon as possible. While we’ll do our best to help, we cannot guarantee cancellation once your order has entered the dispatch process.

Phone: (02) 8068 8600
Email: [email protected]

If your order has shipped, you can return the item once it arrives.

See more: Returns & Cancellations


WHERE CAN I SEE MY ORDER HISTORY?
If you created an account during checkout, you can:

If you checked out as a guest, contact us and we’ll be happy to help.


MISSING OR INCORRECT ITEMS

Missing item?
If your delivery invoice shows an item that was not included in your parcel, please contact us with:

  • Your order number
  • The product name or code of the missing item

We’ll investigate and either send the item or provide a refund.

Incorrect item received?
If you received something different from what you ordered, please contact us with:

  • Your order number
  • Product name, size, and colour received
  • A clear photo of the swing tag (if available)

We’ll correct the issue as soon as possible.


UNSUCCESSFUL ORDER BUT CHARGED?
If your order didn’t go through but your bank shows a charge, the amount is usually a pending pre-authorisation — not an actual transaction.

These usually clear automatically within a few business days. If you’re unsure, contact our team and we’ll confirm the payment status.


 NEED HELP?
Our Customer Care Team is here to help with any order, payment, or delivery questions.

Email: [email protected]
Phone: (02) 8068 8600 (Mon–Fri, AEST)

Was this article helpful?
Yes
No