PAYMENT OPTIONS. We accept a range of secure payment methods at checkout including AMEX, Visa, Mastercard, ZipPay, Apple and GooglePay. Read more...

PAYMENT OPTIONSWe accept a range of secure payment methods at checkout:<ul data-start="286" data-end="351"><li>MasterCard</li><li>VISA</li><li>AMEX</li><li>PayPal</li><li>Afterpay</li><li>ZipPay</li></ul><hr> ORDER CONFIRMATION Once your order is placed, you&#x2019;ll receive a confirmation email with your order number. If you haven&#x2019;t received it, check your spam or junk folders.Still unsure whether your order went through? Contact our team and we&#x2019;ll help confirm it.Email: <a data-start="639" data-end="712" rel="noopener">customercare@hellyhansen.com.au</a> Phone: (02) 8068 8600 (Mon&#x2013;Fri, AEST) <hr> CANCELLING OR CHANGING AN ORDER Our system is designed to process orders quickly, so:<ul data-start="861" data-end="1024"><li>Orders cannot be edited after confirmation (this includes item, size, or address changes).</li><li>We may be able to cancel your order if it hasn&#x2019;t yet been shipped.</li></ul>To request a cancellation, please call or email us as soon as possible. While we&#x2019;ll do our best to help, we cannot guarantee cancellation once your order has entered the dispatch process.Phone: (02) 8068 8600 Email: <a data-start="1246" data-end="1319" rel="noopener">customercare@hellyhansen.com.au</a>If your order has shipped, you can return the item once it arrives.See more: <a data-start="1400" data-end="1480" rel="noopener" target="_new" href="https://hellyhansen.com.au/pages/support-page#returns">Returns &amp; Cancellations</a><hr> WHERE CAN I SEE MY ORDER HISTORY? If you created an account during checkout, you can:<ul data-start="1589" data-end="1730"><li>Sign in to your account at <a data-start="1618" data-end="1682" rel="noopener" target="_new">hellyhansen.com.au/account</a></li><li>View current order status and order history</li></ul>If you checked out as a guest, contact us and we&#x2019;ll be happy to help.<hr> MISSING OR INCORRECT ITEMSMissing item? If your delivery invoice shows an item that was not included in your parcel, please contact us with:<ul data-start="1971" data-end="2039"><li>Your order number</li><li>The product name or code of the missing item</li></ul>We&#x2019;ll investigate and either send the item or provide a refund.Incorrect item received? If you received something different from what you ordered, please contact us with:<ul data-start="2221" data-end="2334"><li>Your order number</li><li>Product name, size, and colour received</li><li>A clear photo of the swing tag (if available)</li></ul>We&#x2019;ll correct the issue as soon as possible.<hr> UNSUCCESSFUL ORDER BUT CHARGED? If your order didn&#x2019;t go through but your bank shows a charge, the amount is usually a pending pre-authorisation &#x2014; not an actual transaction.These usually clear automatically within a few business days. If you&#x2019;re unsure, contact our team and we&#x2019;ll confirm the payment status.<hr> &#xA0;NEED HELP? Our Customer Care Team is here to help with any order, payment, or delivery questions.Email: <a data-start="2838" data-end="2911" rel="noopener">customercare@hellyhansen.com.au</a> Phone: (02) 8068 8600 (Mon&#x2013;Fri, AEST)

Orders & Payments

Some of our most desirable products — especially core outerwear and seasonal collections — can sell out quickly. Sign up to be notified when products are back in stock (online only). Read more...

Online store enquiries only<hr data-start="502" data-end="505">POPULAR PRODUCTS SELL FAST Some of our most desirable products &#x2014; especially core outerwear and seasonal collections &#x2014; can sell out quickly. If you&#x2019;ve found something you love, we recommend purchasing it before it&#x2019;s gone.Once an item or size is sold out online, it may not be restocked &#x2014; especially if it belongs to a limited-release or end-of-season range.<hr data-start="890" data-end="893">WANT TO BE NOTIFIED WHEN IT&apos;S BACK? If your preferred size or colour is out of stock online, you can sign up for a restock email alert:<ol data-start="1051" data-end="1198"><li data-start="1051" data-end="1082">Go to the product page</li><li data-start="1083" data-end="1127">Select your desired size and colour</li><li data-start="1128" data-end="1166">Click &#x201C;Notify When Available&#x201D;</li><li data-start="1167" data-end="1198">Enter your email address</li></ol><hr data-start="1200" data-end="1203">HOW THE BACK-IN-STOCK EMAIL WORKS When you sign up using the Notify Me When Back in Stock button:<ul data-start="1323" data-end="1600"><li data-start="1323" data-end="1408">Your email is added to a notification queue for that specific product variant</li><li data-start="1409" data-end="1489">If and when the item is restocked, you&#x2019;ll receive a one-time email alert</li><li data-start="1490" data-end="1600">Alerts are sent in the order customers joined the list, and availability is first come, first served</li></ul><blockquote data-start="1602" data-end="1719">Please note: This alert does not reserve inventory &#x2014; popular items can sell out again quickly after restock.</blockquote><hr data-start="1721" data-end="1724">LOOKING FOR A SPECIFIC ITEM? If there&#x2019;s a particular item you&#x2019;re after, we&#x2019;re happy to look it up for you and provide an estimated restock timeframe, if available. Just send us:<ul data-start="1928" data-end="2022"><li data-start="1928" data-end="1983">The product name or a link to the item page</li><li data-start="1984" data-end="2022">The size and colour you&#x2019;re after</li></ul>&#x1F4E7; <a data-start="2027" data-end="2100" rel="noopener">customercare@hellyhansen.com.au</a><hr data-start="2102" data-end="2105">TRY A RETAIL STORE NEAR YOU While the information above applies to our online store only, some Helly Hansen retail stores across Australia may still have stock available.To check in-store availability:<ol data-start="2330" data-end="2488"><li data-start="2330" data-end="2408">Visit our <a data-start="2343" data-end="2406" rel="noopener noreferrer" target="_blank" href="https://hellyhansen.com.au/pages/store-locator">Store Locator</a></li><li data-start="2409" data-end="2488">Contact your nearest store directly to ask about the item you&apos;re looking for</li></ol><hr data-start="2490" data-end="2493">STILL NEED HELP? We&#x2019;re here to help you find what you need &#x2014; online or in-store.&#x1F4E7; <a data-start="2595" data-end="2668" rel="noopener">customercare@hellyhansen.com.au</a> &#x1F4DE; (02) 8068 8600 (Mon&#x2013;Fri, AEST)

Inventory Availability & Restock Notifications

Our Price Protection Policy is available to customers who have purchased items directly from our online stores. Specific conditions do apply. Read more...

Our Price Protection Policy is available to customers who have purchased items directly from:<ul data-start="419" data-end="518"><li><a data-start="421" data-end="469" rel="noopener" target="_new" href="https://hellyhansen.com.au">hellyhansen.com.au</a></li><li><a data-start="472" data-end="518" rel="noopener" target="_new" href="https://hellyhansen.co.nz">hellyhansen.co.nz</a></li></ul> PRICE ADJUSTMENT ELIGIBILITYWe will refund the price difference if the following conditions are met and the customer contacts us:<ul data-start="679" data-end="940"><li>The same item (same style, size, and colour) is marked down within 14 days of the shipping date</li><li>The item is still in stock in the same size and colour at the time the request is made</li><li>The item was purchased at full price</li></ul> HOW TO REQUEST A PRICE ADJUSTMENTTo request a refund for the price difference:<ol data-start="1046" data-end="1266"><li>Contact our Customer Care team within 14 days of your shipping date</li><li>Provide:<ul><li>Your order number</li><li>The product name, size, and colour</li><li>A screenshot or link showing the current price on our website</li></ul></li></ol>If eligible, we will refund the price difference to your original payment method. EXCLUSIONS &amp; LIMITATIONS<ul data-start="1407" data-end="1696"><li>Requests must be submitted within 14 days of the shipping date</li><li>Adjustments apply only if the item is in stock in the same variant</li><li>Not valid on:<ul><li>Already discounted or sale items</li><li>Clearance or bundle promotions</li><li>Temporary promotional events or discount code sales</li></ul></li></ul> SUPPORT CONTACTIf you need help or would like to submit a price adjustment request:<ul data-start="1807" data-end="2011"><li>Australia Email: <a data-start="1834" data-end="1865" rel="noopener">customercare@hellyhansen.com.au</a> Phone: (02) 8068 8600 (Mon&#x2013;Fri, AEST)</li><li>New Zealand Email: <a data-start="1938" data-end="1969" rel="noopener">customercare@hellyhansen.co.nz</a> Phone: +64 3 595 1111 (Mon&#x2013;Fri, NZST)</li></ul>We&apos;re happy to review your request and issue a refund if you qualify.

Orders & Payments

Orders & Payments

Inventory Availability & Restock Notifications

Price Protection / Price Adjustment Policy