Price Protection / Price Adjustment PolicyUpdated 4 days ago

Our Price Protection Policy is available to customers who have purchased items directly from:

• hellyhansen.com.au
• hellyhansen.co.nz

PRICE ADJUSTMENT ELIGIBILITY

We will refund the price difference if the following conditions are met and the customer contacts us:

• The same item (same style, size, and colour) is marked down within 14 days of the shipping date
• The item is still in stock in the same size and colour at the time the request is made
• The item was purchased at full price

HOW TO REQUEST A PRICE ADJUSTMENT

To request a refund for the price difference:

1. Contact our Customer Care team within 14 days of your shipping date
2. Provide:
   • Your order number
   • The product name, size, and colour
   • A screenshot or link showing the current price on our website

If eligible, we will refund the price difference to your original payment method.

EXCLUSIONS & LIMITATIONS

• Requests must be submitted within 14 days of the shipping date
• Adjustments apply only if the item is in stock in the same variant
• Not valid on:
  • Already discounted or sale items
  • Clearance or bundle promotions
  • Temporary promotional events or discount code sales

SUPPORT CONTACT

If you need help or would like to submit a price adjustment request:

• Australia
  Email: [email protected]
  Phone: (02) 8068 8600 (Mon–Fri, AEST)
• New Zealand
  Email: [email protected]
  Phone: +64 3 595 1111 (Mon–Fri, NZST)

We're happy to review your request and issue a refund if you qualify.