ReturnsUpdated 2 days ago

Overview

Helly Hansen Australia offers 30-Day Change of Mind Returns for online orders.

FREE returns are available, if you are subscribed to receive our email marketing communications at the time you lodge your return.

If you are not subscribed, a return shipping fee will be deducted from your refund for change-of-mind returns.

💡 Important: To qualify for free returns, the email address used to place your order must be the same email address subscribed to our marketing communications.

💡 Tip: Not subscribed yet? You can subscribe before requesting your return to take advantage of free return shipping.

👉 Subscribe to our email marketing communications here

💡 Need a different size? You can exchange it for another size of the same product through our Returns Portal. See our Exchanges policy

RETURN METHODS

Online Purchases

Please don’t post returns to our Brookvale office. Use the prepaid label from our Online Returns Portal.

You must have your order number and email address used for purchase.

A prepaid shipping label will be provided once your return is approved:

Free of charge for subscribed customers (matching email required)

Return shipping fee deducted from refund for non-subscribed customers

Securely package your item(s) and return via the nominated carrier.

In-Store Purchases

Items purchased in-store must be returned to the same Helly Hansen retail location.

Proof of purchase is required.

RETURN ELIGIBILITY CRITERIA

Items are eligible for return if:

• Returned within 30 days of delivery
• Unwashed and unused (trying on is fine)
• Original tags attached
• Footwear and baselayers are in original, undamaged packaging
• (No tape or labels on shoe boxes please)
• Products are complete (e.g., full pairs, all components)

⚠️ FINAL SALE & OUTLET ITEMS
Items marked FINAL SALE, including all products in our Outlet collection, cannot be returned or exchanged for change of mind. This doesn’t affect your rights under the Australian Consumer Law if an item is faulty.

RETURN SHIPPING & FEES

Subscribed customers: Free return shipping (email must match order email).

Non-subscribed customers: Return shipping fee will be deducted from your refund.

REFUND POLICY

Refunds are processed once returned items are received and inspected.

Refunds can only be Issued to your original payment method.

Please allow 3–5 business days for funds to appear (depending on your financial institution).

If your refund hasn’t arrived after 5 business days, please contact Customer Support.

LIMITATIONS

Applies only to purchases made via hellyhansen.com.au

In-store purchases must be returned to the original store location

Purchases from third-party retailers (e.g., The Iconic, Amazon, Anaconda) must be returned following their own policies

CUSTOMER SUPPORT & FOLLOW-UP

For help with returns, reorders, or sizing:

• Reply to your original order confirmation or support email
• Include the Product Name and Size when requesting assistance
• If you believe your item is faulty and would like assistance with a warranty claim, please refer to our Warranty Policy support page